Roads and highways are regarded it as arteries and veins of transportation because they mirror the country's economic growth. Karnataka has a well-developed mass transit network that combines the state's various regions. Karnataka's administration is among the first to take the bold step of promoting public-sector cooperation and infrastructure growth. Karnataka's road network has had a major impact on passenger expectations, service efficiency, access to public responsibilities, as well as, most importantly, standard of living. In general, passengers have a variety of issues while travelling in public sector bus transportation, and this study aims to quantify these issues and suggest solutions to minimize needs and enhance understanding, as well as determine the degree of passengers' perceived service quality in the Karnataka State Road Transport Corporation.

Customer Satisfaction, Efficiency, Passenger Perception, Service Quality, Transportation.