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Research Article | Open Access
Volume 14 2022 | None
Mobile Banking and Customer Acceptability: A Bibliometrics analysis
Munish Gupta ,Lovepreet Negi& Nitin Pathak
Pages: 6694-6703
Abstract
Mobile banking has broughta revolution in providing real-time account information and financial transaction facilities to accountholder along withan expanded range of services which were available earlier only at branches. Due to substantial development in mobile banking, banks are in a position to cut down their operational cost without sacrificing customer satisfaction. In this paper, in the field of mobile banking with the objective of identifying the recent development and future lines in research, bibliometric analysis has been conducted. For this purpose, data has been extracted from the Elsevier Scopus database
Keywords
Mobile Banking,Bibliometric analysis, Customer Acceptability, Adoption
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