Research Article | Open Access
Impact of Digitalization on Public v/s Private Sector Banks Pre - Post Covid-19 Stakes
Poonam Sharma , Dr. Neha Mathur
Pages: 3595-3600
Abstract
The digital India program is a very important program of the governments of India with a view of
transforming India digitally in to society and knowledge economy through this program. Now the world is growing
with more development as a modern culture which makes people to buy sell, and communicate etc. from one place
to another. Besides this, modern culture is the advancement of technology and internet which has paved the way for
digitization. In future digital banking is going to be mandatory to a great extent now. The proliferation of
information technology and the digitalization of financial services have increased the number of theoretical
questions. Due to this, change is accelerated by the impact of the covid-19 epidemic. The objective of this study is to
know the growth of customers and revenues due to digitalization in the banking sector during the period of covid-19.
Second objective is to identify the growth of digital banking. The purpose of this study data is to collect through
secondary sources such as website of BSE, research paper,journal etc.
Keywords
Digitalization,Covid-19, customer satisfaction, Revenue generation,Innovations.