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Research Article | Open Access
Volume 15 2023 | None
INTELLIGENT CHAT BOT FOR BANKING SYSTEM
Mrs.S GEETHA REDDY, AMUDALAPALLI JITHENDRA, KADABOINA POOJITHA, NAMIREDDY SAI PRANEETH REDDYSAGANI PAVAN KUMAR REDDY
Pages: 873-878
Abstract
Natural Language Processing (NLP) has revolutionized the way humans interact with machines, making it possible for computers to respond to human language. In this project, we aim to develop a sophisticated chat bot for the banking system, leveraging NLP techniques which Helps customers and the financial institution communicate easily and naturally. The primary objective of the Chatbot is to enhance customer experience, reduce response time, and provide round-the-clock support. The design of the chat bot will incorporate multiple functionalities, including balance inquiries, transaction history, fund transfers and frequently asked questions. Chatbots offer various valuable uses for the banking industry, improving customer service, efficiency, and overall banking experience. By using chatbot technology, banks can streamline their operations, enhance customer satisfaction, and stay a head in the competitive financial landscape, all while maintaining a personalized and convenient banking experience for their customers.
Keywords
Natural Language Processing (NLP) has revolutionized the way humans interact with machines
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