The issue of training and training quality has always been concerned in Vietnam as well as in the world, but there have not been sufficient studies and assessments on the service quality of the lecture department and the impacts of this service on the training process and quality. training in general. Therefore, the research on services and service quality directly provided by the Lecture Hal Staff to learners is a study of practical significance, making a common contribution to the policy of innovation and quality improvement. Training and training support services of the school today. Authors will use qualitative, analysis, synthesis research methods. Then, Among solutions is that It is necessary to regularly organize training courses and training courses on serving, communicating, and dealing with customers. Next, we demand that Lecture hall staff have a polite, courteous and friendly attitude, always smile when meeting teachers/students, and provide dedicated guidance when students/teachers search for lecture halls.

limitations, standards, development plans, lecture hall service, teachers JEL: A2, A20