Banking sector and its introduction expect a huge activity in an economy. The current circumstances of Indian financial division is uncommonly exceptional and forceful. To keep up bit of the general business it is essential for banking foundations to get tremendous Customer base. Customers today are particularly careful about various cash related organizations and foundations, likewise they are spoilt for choice. Right now should be held by giving quality organizations. The current examination revolves around the organization quality and Customer satisfaction among private and open area banks in India. It moreover attempts to investigate organization quality openings between Customer’s want and satisfaction as for banking organization. The consequence of the examination shows that organization gap is lower in private part banks than open area banks. Steadfastness and certification are the place no basic differentiation has been seen among open and private division banks.

Customer Satisfaction, Service Quality, Private Banks, Public Banks.