The application of the internet in the insurance business has increased as a result of the development of new technologies, and this introduction has modernized the insurance business. The company's outreach and quality of service have both improved as a result of automation. The aim of this study is to know the issues and constraints that insurance agents confront. A total of 60 insurance agents from both public and commercial insurance companies in Dhaka, Bangladesh, were surveyed. Agents require IT training and support from the employer, according to the author. The author's views are depicted as Conclusion, where the entire discussion concludes that the idea of digital insurance is slowly but steadily gaining acceptance among the current generation, and that reasonable efforts are being made by the Bangladesh government to increase this notion and adopt it in our normal day-to-day operations with insurance companies.

ICT, Technological Innovations, Digital Bangladesh, Insurance Agent, Social Media