Research Article | Open Access
Benefits Challenges and Security of Mobile Banking: A Study on Customer Perspective
Pradeep Joshi
Pages: 9933-9937
Abstract
Mobile banking offers numerous benefits that have transformed the way people manage their finances.
One of the key advantages is the convenience it provides. Users can access their accounts anytime and
anywhere, enabling them to make transactions, check balances, and pay bills without the need for
physical visits to a bank. This accessibility allows for greater financial control and flexibility, especially
for those with busy lifestyles. However, mobile banking also presents certain challenges. One major
hurdle is the issue of security. As financial transactions are conducted over mobile devices, there is a
heightened risk of fraud and unauthorized access. Malicious actors may try to get sensitive data by using
social engineering methods or exploiting flaws in mobile banking applications. Ensuring robust security
measures, such as two-factor authentication and encryption, is crucial to protect users' financial data. A
group of 217 people (mobile banking customers) were surveyed to find out about the Customer
Perspective regarding Benefits. Challenges and Security of Mobile Banking and found that mobile
banking allows users to access their accounts anytime and anywhere but there is a risk of fraud and
unauthorized access while financial transactions and authentication and encryption, is crucial to protect
users' financial data.
Keywords
Mobile Banking, Convenience, Accessibility, Transactions, Security