On this page
Research Article | Open Access
Volume 14 2022 | None
A STAKEHOLDER PERSPECTIVE OF CITIZENSHIP BEHAVIOUR IN BRANDING PRIVATE HIGHER EDUCATION INSTITUTION IN MALAYSIAN
Lawrence Arokiasamy,DP Christabel Karunanayaka
Pages: 6772-6781
Abstract
This paper intends to explore a stakeholder perspective in extending the context of citizenship behaviour to students in private higher education institutions (HEI) in Malaysia. Since the convergence of Service-Dominant logic in marketing and branding literature, the understanding of consumers‘ citizenship behaviour is moving from"concerned citizenship" to "partnership". While many studies have examined the power shift of consumers in the service industry, the partnership or stakeholder view should be implied and applied in the context of private higher education uniquely since student value creation activities determine the success/failure of a private HEI.
Keywords
citizenship behaviour, branding, private higher education,
PDF
57
Views
25
Downloads